Frequently asked questions
Common questions about the Owlly platform, industries and implementation approach.
General
- What is Owlly?
- Owlly is a mobile-first Workforce Operating System for hospitality, service and frontline teams. It connects scheduling, attendance, HRIS, leave, timesheets, employee mobile access and payroll workflows.
- What is a Workforce Operating System?
- A Workforce Operating System connects the processes used to plan, manage and prepare payment information for a shift-based workforce. It creates a shared operational path from the schedule through attendance and approved hours.
- Where is Owlly based?
- Owlly is based in Singapore and is designed for the operational realities of hospitality and service teams in Southeast Asia.
Product
- Does Owlly support employee scheduling?
- Yes. Owlly supports shift creation, editing, templates, role-aware scheduling, availability, conflict review, publishing and change workflows.
- Does Owlly support attendance and timesheets?
- Yes. Owlly can connect attendance with the expected shift and support exception review and timesheet approval.
- Does Owlly include HRIS and leave?
- Owlly includes workforce-focused employee records, organisation structure, leave balances, requests and approvals.
- Is there an employee mobile app?
- Yes. Frontline employees can access schedules, updates and common workforce requests through the mobile experience.
- Does Owlly run payroll?
- Owlly supports payroll-preparation, export and integration workflows according to deployment. Expanded in-platform payroll capabilities should only be represented according to current approved availability.
- Does Owlly use AI?
- Owlly uses assisted and rules-based workforce capabilities where approved. Not every schedule is automatically generated or published without manager review.
Industries
- Is Owlly only for hotels?
- No. Hospitality is a core focus, and the connected workforce model also applies to F&B, childcare, retail, care services, events and facilities operations.
- Can Owlly support multiple locations?
- Yes. Owlly is designed around organisations, properties, outlets, departments, roles and locations.
Implementation
- How long does implementation take?
- Timing depends on organisation size, data readiness, integrations, hardware and rollout scope.
- Can Owlly integrate with existing systems?
- Potential HRIS, payroll, attendance, PMS, POS and reporting workflows are assessed during integration discovery.
- Can we start with one module?
- Owlly is modular. The appropriate starting scope depends on the organisation's highest-priority workflow and current systems.